Shipping Costs (Postage and Packaging) & Delivery Times
Postage and packaging costs will be added to the value of your order, which you can view prior to purchasing. Packaging costs are included as part of the Postage and Packaging charge. We reserve the right to change special offers on postage and packaging at any time

Order & Dispatch Process
Once an order has been received, you will automatically receive a confirmation email, confirming receipt of order as well as order details. We will endeavour to dispatch orders via your chosen shipment method on the day of receipt of order (subject to the item being in stock). A confirmation email response will be sent by email to confirm that the item has been dispatched.
If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.

Claims
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be NO exceptions to this policy. If a gift arrives damaged or there is a discrepancy, we will make every effort to resolve the issue in a timely manner to the customers satisfaction. Credits and/or refunds will be at the sole discretion of us and will only be issued if damaged gifts or discrepancies can be identified by the carrier. If the customer disposes of the gift before we can verify the damages/discrepancy we will not issue a refund. All claims must be issued in writing by email or fax. Claims will not be accepted via the phone.

Incorrect Address
All orders must be complete with the correct address, city, state and zip. We will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order. A $15.00 Fee will be added to your bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/ apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match. Claims or requests for refunds on gifts returned due to a bad address will not honored. Claims for late deliveries due to missing suite numbers/ apartment numbers or incorrect information will not be honored.

Returns
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the customers bill and the customer will be charged a 25% restocking fee. Shipping charges usually consist of shipping to the customer, shipping back to us and any address correction fees. We will allow a 7 day return policy during which any recipient may return a gift at their own expense, within 7 days of receiving it, if not completely satisfied. A refund of the actual cost of the gift only will be honored.